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Pins placed without a connection live on the device that made them until it is next online. Open the app on that device with a connection and it will sync on its own. Storage in Settings shows how many pins are still waiting to back up.

This is usually the storage limit. Open Settings, then Storage, to see how much room is left. Nothing you have already saved is affected, and the photo is not lost: free up space or upgrade and add it again. There is also a per-pin ceiling of 2 photos on the free plan and 10 on PinPoint+.

A photo pin uses the location stored inside the image. Photos taken with location turned off, screenshots, and images that have been sent through an app that strips that data will not have one. You can move the pin by editing it.

Editing and deleting need a connection, on purpose, so two devices cannot disagree about what changed. You can edit this pin once you are back online.

Check your spam folder first. Codes expire, so request a fresh one rather than reusing an old email. If it still does not arrive, write to us and we will look at it.

Settings, then Change email. You will confirm from both the old address and the new one, so a single compromised inbox cannot move your account.

Settings, then Data controls, then Export. You get one file containing every pin with its notes, ratings, tags, collections, places, dates and addresses. It is yours to keep, on any plan, at no cost.

Settings, then Delete account, or see the page linked below. Export first if you want a copy. Deletion is scheduled rather than instant: signing back in within 30 days restores everything.

Through your Apple ID settings or your Google Play account, since that is where the subscription lives. Cancelling stops the next renewal and you keep PinPoint+ until the period you paid for ends.

You keep every one of them. Nothing is deleted, and nothing is held back. If you are storing more than the free allowance, new uploads stop until you are under it again. Everything else keeps working.

Open Settings and pull to refresh, then check you are signed into the same account that made the purchase. If it has not appeared after a minute, write to us with the email on your account.